🔧 How to Fix Conlog E12-3— Operational Mode Collision
E12-3 means: The CIU attempts to pair to a meter configured strictly for Common Base Unit (CBU) operational mode. Fix: DisCo must reconfigure the meter's operational mode to accept the CIU.
❓What Causes E12-3?
The CIU attempts to pair to a meter configured strictly for Common Base Unit (CBU) operational mode.
Root cause: Meter was programmed for a different deployment mode than the one being used.
🛠How to Fix
DisCo must reconfigure the meter's operational mode to accept the CIU.
📞When to Call Your DisCo
Contact your DisCo if the error persists after trying the fix steps, or if you're uncomfortable working with electrical equipment.
AEDC
Abuja Electricity
📞 08039070070
💬 08152141414, 08152151515
✉️ customercare@abujaelectricity.com
BEDC
Benin Electricity
📞 0700-000-2332
✉️ servicedesk@beninelectric.com
EKEDC
Eko Electricity
📞 0708-067-1170
✉️ customercare@ekedp.com
EEDC
Enugu Electricity
📞 084-700-100
💬 08150826060, 08150826061
✉️ customerservice@enugudisco.com
IBEDC
Ibadan Electricity
📞 07001239999
✉️ customercare@ibedc.com
IKEDC
Ikeja Electric
📞 0201-7000-250
💬 09088951626
✉️ customercare@ikejaelectric.com
+ 5 more DisCos — see all contacts
⌨️Conlog Useful Shortcodes
| Code | What It Does |
|---|---|
| #073# | Check commissioning status — confirms if meter is provisioned on network |
| #100# | Display internal hardware serial number |
| #036#[Meter Number]# | Reset and strengthen RF signal (for RF-connected CIUs) |
| #075# | Alternative RF signal reset |
| # key | Mute audible low-credit alarm |
| 1275 4194 1448 6450 5970 | Initial commissioning activation code (factory state removal) |